Keep getting new customers with 5 star reviews
Sad but true, some customers are going to leave you through no fault of your own. To keep new customers coming in, you need to have numerous, positive online reviews. Getting more online reviews can be easy, and focusing on Google Reviews is an excellent place to start. Google Reviews have the power to increase consumer confidence in your brand and boost sales. Just like you, your potential customers consistently rely on online reviews when making purchasing decisions. Having positive ratings for your company will help prospective customers become buyers of your services.
How to get reviews
Creating a system for collecting feedback from satisfied customers will help build trust and strengthen relationships with them. You can just ask for a review after a transaction, or you can incentivize customers by offering discounts or exclusive access in exchange for honest reviews, which will further improve consumer confidence in your product or service. Or you could have a system for gathering reviews, using automation to gather them.
Review Gathering Software
Using software to automate requests for reviews is a growing trend and it’s easy to see why. These systems ensure that new reviews are being requested, and constantly posted on your selected review platforms. Review gathering systems vary in functionality and sophistication, but generally they work like this:
- You complete a job for a customer
- Your internal software triggers the request based on an event, such as closing a project in Jobber, issuing an invoice from Quickbooks
- Immediately an email or text is sent to the customer with a link to the selected review platforms
- If a review is not completed, two days later another request is sent
- If the client hasn’t responded, five days later a final request is made.
- If the client leaves a review at any point in the process the requests stop
- You are notified that a review has been made
- You respond to the review with thanks
- If the client is part of a subscription, they are only asked for a review once every 6 months
Get Unrivald Reviews
The team at Unrivald Digital has deep experience using systems to gather reviews automatically. When Unrivald Digital manages your review gathering campaign, you know it will work without annoying your customers, getting quality reviews with little effort. Every customer is asked for a review, increasing your review hit rate, and raising your profile in Google searches.